Return Policy
Effective Date: November 10, 2025
Business Name: Great Primate™
Contact Email: info@greatprimate.com
1. General Return Guidelines
We want you to feel confident in your purchase. If you are not satisfied with your order, you may request a return. All return requests are reviewed on a case-by-case basis. Acceptance of a return is not guaranteed and may depend on the condition of the item and the circumstances of the request.
2. Condition of Returned Items
Items must be in their original condition to be considered for return. Products that are worn, washed, damaged, or missing components may not be eligible. We reserve the right to decline any return that does not meet our basic standards.
3. Return Requests
To begin a return, please contact us at info@greatprimate.com with your order number and details about your request. Our team will review the information and provide next steps if the return is approved.
4. Exchanges
Exchanges may be offered when possible but are not guaranteed. Availability depends on current stock and product conditions.
5. Refunds
If a refund is approved, it will be issued to the original payment method. Refund timing may vary depending on your bank or payment provider. Shipping charges are generally non-refundable.
6. Final Sale Items
Certain products may be listed as final sale and are not eligible for return. This will be noted on the product page when applicable.
7. Shipping Costs for Returns
Customers are typically responsible for return shipping costs unless otherwise stated or agreed upon. Great Primate™ does not guarantee coverage of return shipping fees.
8. Changes to This Policy
We may update or modify this Return Policy at any time. The latest version will always be posted on this page with an updated effective date.