Shipping Policy

Effective Date: November 10, 2025
Business Name: Great Primate™
Contact Email: info@greatprimate.com

1. Order Processing

All orders placed through our website are processed in the order they are received. Processing times may vary based on product availability, order volume, and other factors. We do our best to prepare and ship orders as quickly as possible, but we do not guarantee specific processing times.

2. Shipping Methods

We offer a variety of shipping options at checkout. Available carriers, delivery speeds, and rates are displayed when you place your order. Shipping times are estimates and may vary depending on carrier performance, weather conditions, and other unforeseen delays.

3. Shipment Tracking

Once your order has been shipped, you will receive a confirmation email that may include tracking information when available. Tracking updates are managed by the carrier and may take time to appear.

4. Shipping Addresses

Please ensure your shipping information is accurate before completing your order. Great Primate™ is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

5. Lost, Delayed, or Damaged Packages

Once an order is handed to the carrier, it becomes their responsibility. Great Primate™ is not liable for packages that are delayed, lost, or damaged during transit. If you encounter an issue, please contact the carrier directly, or reach out to us at info@greatprimate.com and we will do our best to assist.

6. International Shipping

International shipping availability and rates depend on your location. Additional customs fees, taxes, or import duties may apply and are the responsibility of the customer. Delivery timelines for international orders can vary significantly due to customs processing.

7. Changes to This Policy

We may update this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date.